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Reviews for Frontier Services Group

  • Comment: Wow, I cannot possibly say enough good things about Frontier! When we found out there was mold in our home I went straight to the BBB website to look for an A rated company WITH reviews. I found several A rated companies but none with RAVE REVIEWS like Frontier. I wanted to be sure that the company who handled this delicate situation, we have a 2 year old, would be first class.
    From
    The first phone call, I called around 8pm, I could tell it was a very professional organization. The person who answered was off the clock but immediately contacted another person to set up an appointment for me. The next morning I was put in touch with a young man named Justin Payne. I won’t easily forget Justin bc he’s surprisingly patient, knowledgeable & articulate for his age. Justin is an outstanding communicator, he also does what he says, when he says he’s going to do it. I wasn’t sure what to expect during the process & I had A LOT of questions & concerns. Justin was extremely patient & forgiving of my nervousness & very respectful of my concerns. Justin speaks very respectfully when he communicates & essentially held my hand through the process. At times third parties were involved & he coordinated those efforts beautifully. The job was completed in a timely manner, all elements of the dictated protocol were followed & we were on to the next phase - reconstruction.
    The process for the reconstruction was very similar to remediation. Bret set us up for success with a quickly scheduled measuring appointment, then a speedy quote. Bret was quick to respond when I had questions & had a crew begin putting our home back together in no time! The reconstruction on site manager & crew were again, very professional, articulate & over communicated, as that was my preference. The reconstruction was completely perfectly - the wall & ceiling textures were matched perfectly, the paint jobs were spot on & the details were not overlooked. They did such an amazing job, giving us time to check their work & provide feedback. The construction manager even came to our house on a Saturday bc that’s what worked better for us. Their service is WORLD CLASS!
    I honestly had no point of comparison & wondered if all remediation companies were this professional & detailed, until a few weeks later. Unfortunately, due to a separate issue in our home, we discovered the need for remediation in another area. My insurance company pushed a different remediation company our way to handle a new water problem. Long story short, I fired them within 2 hours. It was then I realized what an awesome operation they have at Frontier.
    We are incredibly thankful that they also have FANTASTIC financing options. Bc when disaster strikes in your home, it’s not just inconvenient, it’s expensive and I’d venture to say most people do not have the extra just laying around. Frontier’s financing options relieved some of that stress & allowed us to get back to our lives without a black cloud hovering.

    I will ALWAYS RECOMMEND FRONTIER for any type of remediation need. I am truly GRATEFUL for their outstanding performance in such a difficult time for my family.
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